Majubaji Privacy Policy — Committed to protecting your information

Welcome to Majubaji. We believe the most important responsibility of a trusted gaming platform is safeguarding user privacy. Majubaji's privacy policy clearly explains what information is collected when you use our platform, how it is used, who it may be shared with, and how it is kept secure.

This privacy policy applies to Majubaji's website, mobile app, and all associated services. By using Majubaji's services, you agree to this privacy policy. If you disagree with any part of it, you are welcome to contact us directly.

Majubaji strives to keep this policy written in plain, clear language so all users can easily understand it. Our privacy policy is built to meet international data protection standards.

Majubaji collects only the information necessary to provide our services. We do not gather unnecessary or excessive data. See the details below.

• Registration Information: Full name, email address, date of birth, mobile number, and residential address — collected at the time of account registration.
• Payment Information: Transaction history, payment methods, and financial transaction records — for secure payment processing.
• KYC Verification Details: A copy of your National ID, passport, or driving licence — required for age and identity verification.
• Gaming Activity: Play history, betting details, and win/loss records — retained to support responsible gaming.
• Device & Technology Information: IP address, browser type, and operating system — collected for security and experience improvement purposes.
• Contact Information: Support chat and email correspondence — for service quality improvement and dispute resolution.

Majubaji uses the data it collects for specific, limited purposes. Our goal is always to improve your experience and maintain platform security.

• Account management and verification — to confirm your identity and keep your account secure.
• Providing gaming services — to personalize your gaming experience and send promotional offers.
• Processing financial transactions — for deposits, withdrawals, and bonus payments.
• Fraud prevention and anti-money laundering — to safeguard the platform in compliance with AML/KYC requirements.
• Customer support — to help resolve your issues quickly and efficiently.
• Responsible gaming monitoring — to detect signs of addictive behaviour and intervene in a timely manner.
• Compliance with legal obligations — to adhere to licensing authority requirements.

Majubaji never uses your information for marketing purposes without your consent. You can unsubscribe from email or SMS notifications at any time.

Majubaji may share your information with third parties only in strictly limited circumstances and under rigorous conditions. Your data is never sold for commercial purposes.

• Payment Processor: Limited data is shared with payment gateway partners to complete transactions; these partners adhere to the same privacy standards.
• Legal Authorities: Information may be disclosed under legal obligation in response to court orders, regulatory authority requests, or money laundering investigations.
• Technology Service Provider: Data may be shared under contract with trusted technology partners for hosting, cloud services, and security tool management.
• Analytics Tools: Anonymous user data is used to evaluate platform performance and can never be linked back to any individual.

Majubaji uses cookies and similar technologies on its website and app to enhance your browsing experience and ensure the platform functions correctly.

• Essential Cookies: Essential for maintaining login sessions, storing security tokens, and remembering language preferences.
• Analytics Cookies: Which pages are visited most and where users encounter issues — this information is used to improve our services.
• Preference Cookies: Stores your preferred games, language, and display settings to deliver a personalized experience.

You can disable cookies through your browser settings, though some platform features may become limited as a result. Majubaji seeks your consent for all non-essential cookies.

Majubaji applies the highest technical and administrative safeguards in the industry to protect your data. For us, data protection is not just a legal obligation — it is a core value.

• All data transfers are secured with 256-bit TLS/SSL encryption.
• Sensitive data stored in the database is protected with AES-256 encryption.
• Regular security audits and penetration testing are conducted.
• Two-factor authentication (2FA) is available for all users.
• Server access is restricted to authorised personnel only.
• Users will be notified within 72 hours of any data breach.

Majubaji believes you have full ownership of your personal data. We uphold the following rights for all users.

• Right to Access: You can request to know what information Majubaji holds about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Data Portability: You can request a copy of your stored data in a portable format.
• Right to Object to Processing: You may object to the processing of your data for specific purposes.
• Right to Restrict Processing: You may request that processing of your data be restricted under certain circumstances.

To exercise any of these rights, email us at [email protected]. Majubaji will respond to your request within 30 days.

Majubaji does not store your information indefinitely. A defined retention period is set for each category of data.

• Account Information: For the duration of account activity and up to 5 years after closure (as required by law).
• Financial Transactions: Retained for a minimum of 5 to 7 years in compliance with legal obligations.
• KYC Verification Documents: Retained after account closure in accordance with regulatory authority guidelines.
• Customer Service Records: Deleted 3 years after the last interaction.
• Cookies & Session Data: Automatically deleted at the end of a session or after a maximum of 12 months.

Once the retention period expires, Majubaji securely deletes or anonymises your data so that no personal identification is possible thereafter.

Majubaji is strictly an adults-only platform. No one under the age of 18 is permitted to register or use our gaming services.

• Age verification is mandatory at the time of registration.
• Age verification documents are checked as part of the KYC process.
• Any account identified as belonging to a minor is closed immediately.
• No information from minors is knowingly collected or stored.

Majubaji may update this privacy policy from time to time. Changes may be made in response to legal developments, the launch of new services, or security improvements.

• For significant changes, a notification will be sent to your registered email address.
• The date of any changes will always be noted at the top of this page.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• For significant changes, consent to the updated policy will be requested at login.

If you have any questions or concerns about our privacy policy, please reach out to us at any time. Majubaji is always here for you.